Refund Policy

1. Donations

Shri Dwarkadhish Dharmseva Sanstha is a non-profit, charitable organization. We deeply appreciate every donation, which is a voluntary contribution towards our mission of “Illuminating Lives, Uplifting Communities” and supporting our programs in social awakening, welfare, healthcare, heritage conservation, environmental care, education, and community development.

Accordingly, all donations made to Shri Dwarkadhish Dharmseva Sanstha are non-refundable.

1.1 Rationale

Once a donation is made, the funds are allocated to various charitable activities and projects as outlined in our CSR profile and other communications. Refunding donations would divert resources from these critical programs and adversely affect our ability to serve beneficiaries.

1.2 Erroneous Donations

In the event of an error in the donation amount or an unintentional duplicate transaction, donors must contact us via our Email Address or Phone Number within 2 days of making the donation.

The donor will be required to provide:

Proof of donation (transaction ID, screenshot, or bank statement)
A clear explanation of the error

Such cases will be reviewed on a case-by-case basis. If a genuine error is confirmed (for example, a technical issue resulting in a duplicate charge or a clearly demonstrable typographical error), we may, at our sole discretion, attempt to rectify the transaction if feasible and provided the funds have not already been irrevocably committed.

Approval of a correction does not constitute a general right to a refund. If approved, the refund will be credited back to the original mode of payment within 7–10 business days.

1.3 Tax Exemption Receipts

For donations eligible for tax exemption under Section 80G of the Income Tax Act, 1961, a receipt will be issued upon successful realization of the donation. Donors must ensure that accurate details (Name, Address, PAN) are provided for issuance of the 80G certificate.

The issuance of a tax receipt does not change the non-refundable nature of the donation.

1.4 No Refund for Change of Mind or Other Reasons

Refunds will not be provided for donations made due to a change of mind, personal circumstances, or any reason other than those explicitly covered under Erroneous Donations as described above.